TITLE

Intake and Eligibility Specialist

FULL-TIME/PART-TIME

Full-Time

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

People Person? Communicator? Bilingual? Client-Centered? Compassionate?

If this describes you, we may have a place for you in Patient Services

The purpose of the Intake and Eligibility Specialist is to identify the patients needs and provide linkage to services at Northern Nevada HOPES. The Intake and Eligibility Specialist engages patients through the initial intake by completing a needs assessment, orienting them to the processes at HOPES, linking them to services and explaining payment options and helping them enroll in Medicaid and Medicare services. On a typical day, an Intake and Eligibility Specialist may speak with patients seeking appointments, schedule new patient appointments, explain resource availability to patients, assist patients in obtaining state, county and local program assistance, and educate patients on benefits and services. The Intake and Eligibility Specialist receives a warm hand-off from the Service Excellence Navigator in optimizing the patient experience and continues the excellent first impression initiated by the Service Excellence Navigator.

Northern Nevada HOPESis a community health and wellness center serving the Northern Nevada area. We are a non-profit community health center located in a historic and quaint area of downtown Reno, Nevada. Our expert care teams provide integrated medical and wellness services to individuals and families in our community. We welcome everyone, and meet them wherever they are, providing a safe and accepting place to access comprehensive, patient-centered healthcare services.

Comprehensive, integrated care is the cornerstone of the patient-centered medical home; Northern Nevada HOPES has a robust offering of services and collaborates with other service providers in the community to ensure our patients have a comprehensive, well-rounded program to meet their individual health and wellness needs. The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered. At HOPES we understand there are many determinants of health and that a range of personal, social, economic, and environmental factors influence health.

Important things to know about us:

• We are a certified Patient-Centered Medical Home, recognized by the National Commission on Quality Assurance
• We are a Federally Qualified Health Center (FQHC). The mission of all FQHCs is to provide excellent health care services to otherwise under-served populations. We accept most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.
• We are a National Health Service Corp site, and our providers are eligible to apply toward a federal loan forgiveness program

We have an impressive team of clinicians and providers and our current clinical and supportive services include:

• Primary medical care for adults, adolescents and children
• Behavioral health counseling
• Psychiatric care
• HIV specialty care
• Medication Assisted Treatment specialty care
• Hepatitis C specialty care
• Transgender specialty care for adults
• Nutrition services
• Comprehensive social support services
• Harm reduction outreach and prevention
• Laboratory, x-ray and pharmacy services on site.

Named one of the Best Places to Work in Northern Nevada in 2015, 2018, and 2019 and titledBest Place to work Hall of Famewe offer a great deal of attention to ensuring our employees havework/life balance and the opportunity to grow and develop their careers.Check out ourhttps://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many cont ibuting factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look athttps://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizi